Professional Experience
Project
Coordinator - Grant Administrator
(Contractor)
July 2014 - Current
OptumHealth Care Services – UnitedHealth Group
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Executed project coordination and
administration of two multi-million dollar federal grants focused on the
Diabetes Prevention Program (DPP), from the Centers for Disease Control (CDC)
and the Centers for Medicare & Medicaid Innovation (CMMI).
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Collaborated with marketing manager to create partnerships
and development of integrated marketing strategies that have gained over
7,500 enrollments, exceeding 3 year break-even goal by over 100%; $2 million
in program revenue and on pace to prove over 10B in Medicare health savings.
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Administered a 5-year CDC-led grant
to scale and sustain the DPP cost model by partnering with payers, employer
groups and community based organizations to deliver the program.
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Partnered with 5 payers and
acquired over 650k additional covered lives as well as 13 provider
organizations to deliver the program.
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Compiled and documented monthly
grant financial documents, including participant intervention - claims,
prepared for federal grant audits, provider network payments and travel
expenses.
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Conducted network provider support,
including the scheduling and participation in monthly provider meetings,
documented meeting outcomes and distributed meeting notes to all
participants.
Admissions
Representative
November 2012 – February 2014
Minneapolis Business College
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Recruited and retained prospective
incoming first year students throughout a 15-month college planning process
using a consultative sales approach.
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Demonstrated strong influence and finished the
2013 student recruiting season as a top representative with a 64% close rate.
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Responsible for generating 25% of annual company
revenue.
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Assisted students and families with
touring facilities, understanding mission and results of educational
experience, career coaching, financial aid counseling and paperwork
completion.
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Facilitated scholarship day events to help
students gain access to various scholarships.
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Worked with Admissions Manager, Director of
Education and President to create marketing content for booklets, website
content, and emails.
Concierge
February 2007 – August 2012
Children’s Hospital and Clinics of Minnesota
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Interacted with patients, visitors, staff and
physicians, and addressed questions about hospital programs, departments and
problem-solved as needed.
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Responded to an average of 100 calls per day from
visitors, staff, and physicians.
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Trained new-hire employees on procedures,
policies and internal computer programs/systems.
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Acted as a continuous loop of communication
between various departments by updating the hospital’s database regarding
changes and updates to procedures and policies.
Internship
August 2010 – December
2010
Office of Senator Klobuchar
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Assisted constituent advocate staff
with immigration casework, inquires with USCIS, U.S. Embassies and the
National Visa Center.
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Contacted constituents, providing
updates on family member pending Visa status.
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Drafted Letters of Support for Visa
petitioners on behalf of Senator Klobuchar.
Helpdesk and Sales
Support
March 2004 – August 2006
Qwest Communications
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Addressed sales representatives’ questions in
regards to Qwest data products, to enhance their sales and customer service.
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Collaborated with sales representatives in
computing small business service orders, resulting in a reduction of order
errors and service delays.
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Recommended and developed individual Qwest
communication plans by consulting with small business customers, in order to
enhance their business performance.
Education
Mini Masters
in Project
Management
University of St. Thomas – Minneapolis, Minnesota
April 2011
Bachelor of Arts in Political
Science
University of
Minnesota – Twin Cities, Minnesota
December
2010
IT Skills
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MS Office – Outlook, MS Word, Excel and
PowerPoint
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SharePoint, WebEx, Concur, and Snagit
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Operating systems – MS Windows XP, and Mac OS X